Terms and Conditions of Service

1. Purpose

These Terms and Conditions of Service (hereinafter "Terms") govern all services provided by Leadsia (hereinafter "the Provider") to its professional clients (hereinafter "the Client").

The services cover in particular: business process auditing, the design, deployment, supervision, and maintenance of custom artificial intelligence agents, as well as associated services (training, integration with third-party tools, support).

2. Acceptance of Terms

Any order placed with the Provider implies unconditional acceptance of these Terms, which prevail over any other document of the Client, unless expressly agreed otherwise in writing by the Provider. The Terms can be consulted at any time on the website https://leadsia.io.

3. Quotes and Orders

Each service is subject to a personalized quote detailing the scope, deliverables, execution terms, duration, and price. The quote is valid for thirty (30) days from its date of issue, unless otherwise specified.

The order is deemed firm upon signature of the quote and payment of any down payment.

4. Pricing and Payment Terms

Prices are indicated in Euros, excluding taxes. Applicable VAT is added in accordance with current regulations. Services are invoiced according to the terms specified in the quote (fixed price, monthly subscription, time & materials).

Unless otherwise specified, invoices are payable within thirty (30) days from the date of issue, by bank transfer. Any late payment automatically results in the application of late interest equal to three (3) times the legal interest rate, as well as a flat recovery fee of forty (40) Euros.

5. Performance of Services

The Provider undertakes to implement the necessary resources for the proper execution of the services, in accordance with industry standards and the agreed deadlines. This is an obligation of means.

The Client undertakes to provide, within a reasonable timeframe, all information, access, and resources necessary for the execution of the services. Any delay attributable to the Client may result in a shift in the schedule, without engaging the liability of the Provider.

6. Human Supervision and Calibration Phase

AI agents designed by the Provider operate by default in supervised mode, under the control of a human operator designated by the Client. A calibration phase is applied to each deployment, during which any outbound action (sending mail, modifying data, performing a commercial action) requires explicit human validation.

The total or partial lifting of supervision is decided jointly by the Client and the Provider, based on documented quality indicators.

7. Intellectual Property

The Provider retains ownership of all software components, methods, tools, and know-how mobilized within the scope of the services. The Client is granted, for the duration of the contract, a non-exclusive, non-transferable right of use, limited to the specific needs of its business activity.

Specific configurations, datasets provided by the Client, and content produced on its behalf remain the exclusive property of the Client.

8. Confidentiality

Each party undertakes to preserve the confidentiality of information exchanged in connection with the services, throughout the duration of the contract and for a period of three (3) years from its termination. This commitment does not cover information that has become public without fault of the party disclosing it.

9. Personal Data

The processing of personal data is governed by the Privacy Policy and, when the Provider acts as a processor under the GDPR, by the Data Processing Agreement signed between the parties.

10. Term and Termination

Unless otherwise specified in the quote, fixed-price services end upon delivery of the final deliverable. Recurring services (subscriptions) are concluded for an initial duration specified in the quote, tacitly renewed for equivalent periods, unless terminated by either party with thirty (30) days' notice.

In the event of a material breach by one party of its obligations, the other party may terminate the contract automatically, after a formal notice has remained without effect for fifteen (15) days.

11. Liability

The Provider's liability is limited to direct and foreseeable damages resulting from a proven fault. It may not exceed the net amount actually paid by the Client during the twelve (12) months preceding the generating event.

The Provider cannot be held liable for indirect, consequential, or immaterial damages (loss of data, loss of business, reputational damage).

12. Applicable Law and Dispute Resolution

These Terms are subject to French law. In the event of a dispute, the parties will endeavor to reach an amicable solution before any litigation.

Failing an amicable agreement, any dispute relating to the interpretation or execution of these Terms will be brought before the competent courts of the jurisdiction of the Provider's registered office.

13. Contact Us

If you have any questions regarding these Terms, you can write to us directly at: contact@leadsia.io.